Returns & Exchanges
Simple, fair, no hassle.
30-Day Return Window
If something's wrong with your order, we'll make it right. You have 30 days from delivery to contact us about any issues.
Eligible for Return
- Wrong item received (different from what you ordered)
- Defective product (print quality issues, manufacturing defects)
- Damaged during shipping (tears, stains, broken items)
NOT Eligible for Return
- Buyer's remorse or change of mind (products are made-to-order)
- Items that have been worn, washed, or used
- Returns requested after the 30-day window
How to Return
1
Email Us
Send an email to store@heatherhagentrends.com with your order number and photos of the issue.
2
We Review
Our team will review your request within 1-2 business days and respond with next steps.
3
Choose Your Resolution
You can choose a full refund or a replacement item. Your call.
4
Get Your Money Back
Refunds are processed within 5-7 business days of approval, back to your original payment method.
Exchanges
Exchanges are available subject to product availability. If you'd like a different size or variant, let us know in your return email and we'll do our best to accommodate. If the item is unavailable, we'll issue a full refund instead.